How to Fix Chromebook Sound

To verify that the Chromebook speakers are functioning, please open any Youtube video and make sure volume is unmuted and set to high if you are able to hear the video sound then speakers are functional otherwise follow steps below:

If your student is using headphones then start from step #1, if your student is not using headphones skip steps #1, #2, and #3
Step #1: Make sure the headphones are securely plugged in
Make sure you firmly insert and push the headphones in. Give it a good push until you hear a click.

Step #2: Try a different set of headphones or earbuds
By connecting a different set you can determine if the problem lies with a pair of broken headphones rather than a problem with the Chromebook.

Step #3: The “close lid” solution
Unplug the headphones.
Close the lid of the Chromebook and wait ten seconds.
Plugin the headphones.
Open the lid. The Chromebook will re-scan for audio devices and should find your headphones. Or...
Turn off the Chromebook.
Plugin the headphones
Turn on the Chromebook. The Chromebook will re-scan for audio devices on startup and should find headphones.
Step #4: Check sound settings
In the lower right corner of the screen are a series of icons. Find and click on your account picture at the very right. A window will appear displaying information about the Chromebook.

Make sure that the audio is at a high volume and not muted.
Make sure that the destination output is set to either headphone if you want to listen through headphones, or speakers if you want to listen through speakers.